Who this guide is for
Jobseekers seeking guidance about unemployment insurance letters, decisions or benefit calculations.
When an unemployment decision or calculation seems wrong, first identify whether it comes from the RAV, cantonal employment office or unemployment fund.
What to check first
Look for the issuing authority, reference number, type of document, receipt date and appeal instructions.
Suggested steps
- Keep decisions, calculations, earlier letters and proof of receipt.
- Distinguish a benefit calculation from a formal decision.
- Write exactly what you wish to have corrected and why.
- Consult the official arbeit.swiss guidance and the instructions on your own letter.
- Contact the responsible office promptly if a deadline is approaching.
What to prepare
The decision or calculation, reference number, RAV/fund correspondence and relevant evidence.