Who this guide is for
Insured people seeking initial guidance about accident insurance claims and decisions.
If Suva has written to you about an accident, benefits or a refusal, first establish whether you received a formal decision or another kind of notice.
What to check first
Check the date of receipt, reasons given, benefits affected, relevant documents and the appeal instructions.
Suggested steps
- Keep the full decision, attachments and proof of when it was received.
- Determine whether this is a formal decision or another communication.
- Write a clear chronology and state the outcome you are asking for.
- Read the objection instructions and check the applicable deadline promptly.
- Seek qualified assistance if the matter is urgent or complex.
What to prepare
Case number, accident details, the full decision, correspondence and supporting records.